Privacy Policy

1. What Information We Collect

We collect personal information necessary to deliver project cost breakdowns and connect you with qualified local trade professionals:

• Contact Information: Full name, email address, and Australian mobile phone number (04XX XXX XXX).
• Project Scope Details: Suburb, postcode, chosen trade category, project dimensions, estimated budget, and statutory compliance status.
• Technical Metadata: IP address, browser type, referral URLs, and interaction timestamps collected automatically via server logs and analytical cookies.

2. How We Use Personal Information

Your information is used strictly to fulfill your request on the Platform:

• Calculating localized residential building cost benchmarks.
• Transmitting your project request to verified local contractors or our designated LGA sponsor.
• Sending automated SMS or WhatsApp verification alerts regarding your quote request.
• Monitoring platform traffic, mitigating automated bot abuse, and improving technical performance.

3. Disclosure to Third-Party Contractors

When you submit a quote inquiry form on BuildCheck AU:

• Your project summary, suburb, and contact details are forwarded to a maximum of 1 to 3 verified trade professionals servicing your council area.
• We do not sell, rent, or trade your contact information to bulk marketing databases, telemarketers, or unrelated third-party insurers.
• If you click through to an external affiliate partner (such as hipages), data entered on their portal is governed by their respective privacy policy.

4. Data Storage & Security

Your data is stored securely in encrypted databases hosted via enterprise-grade cloud providers with Row-Level Security (RLS) enabled. We take reasonable administrative and technical measures to protect personal information from misuse, loss, unauthorized access, or modification.

5. Your Rights & Access

Under Australian Privacy Principles 12 and 13, you have the right to request access to personal information we hold about you and request corrections if inaccurate. To request access, update your details, or request total deletion of your lead record from our databases, contact our Privacy Officer.